HRD Corp registered training provider · Kuala Lumpur
Dynamic Communication and Relation-Building Skills
Practical training for your team, delivered in-house or as a public class. Managers, executives, supervisors, administrators, officers and clerical staff who want to communicate better with management, colleagues, subordinates and clients.
Who it's for
Managers, executives, supervisors, administrators, officers and clerical staff who want to communicate better with management, colleagues, subordinates and clients.
- Duration
- Duration on request
- Delivery
- In-house · Public
- Pricing
- Enquire for pricing
- HRD Corp
- HRD Corp claimability confirmed in your proposal
Learning objectives
- Understand and apply key organisational and interpersonal communication concepts
- Develop assertive communication skills
- Communicate better with superiors, colleagues, subordinates and customers
- Encourage productive teamwork and a harmonious, cooperative workplace
- Help the company improve individual and organisational performance
Course modules
01The Role of Interpersonal and Organisational Communication
- Objectives and benefits
- Principles of communication
- Better communication, better decisions, better results
- Individual vs group vs team
02Understand Yourself to Understand Others
- The four change-adaptability styles: Visionary, Nurturer, Implementer, Analyser
- Building skills and applying them effectively
- Together we are stronger; never run alone
03Using the Four Styles for Personal Effectiveness
- Building the '5S-1M HUMAN' structure to cope in the organisation
- One mission, one strategy, one system, one structure
- The most effective inter- and intra-personal styles
04Effective Team Communication
- EQ: a new key to success
- Habits of highly effective people
- Self-disclosure: the Johari Window
- Two-way communication and overcoming assumptions
05Verbal and Non-Verbal Communication
- Parts of vocal expression
- Active listening skills
- Reading body language and non-verbal cues
- The power of questions
- Dos and don'ts of quality service excellence
06Relationship Management
- Analysing the communication process
- Managing expectations
- Barriers to relationships
- Nine techniques for managing relationships
07People Skills in Different Situations
- Culture, structure and policies
- Building empathy
- Working with Gen X and Gen Y
- Working with men and women
- Handling people during a crisis
08The Power of Influence
- A model of influence
- Tapping the human mind
- Influencing vs directing
- Influencing a group
09Act F.A.S.T. to Anticipate and Adapt
- Focus on your 'compass'
- Ask to clarify: check your 'clock' with 1H5W
- Seek to understand: right the 'wrongs'
- Take the most appropriate action and overcome procrastination
10Teamwork for Excellence at Work
- Building team commitment to quality and productivity
- Developing loyalty to the company and to each other
- Sharing values, objectives, a common language and a common goal
- The need for education and motivation to perform well
Outline on request
Learning approach
- Interactive lecture (50%)
- Group discussion, activities, role play, video, etc. (50%)
RiseUp Solutions
What does your team need to do better?
Tell us your team size and the challenges at work. We’ll help you choose a programme and prepare a proposal.