Join a session.
Dates, venue and fee to be confirmed.
FOR BUSINESS OWNERS & OPERATIONS MANAGERS
Promoted for the job.
Now lead the people.
Leadership & Supervisory Skills 2-day programme · 12 to 20 per cohort · EN / BM
A practical two-day programme that turns technically strong staff into supervisors who can lead a team, hold standards and handle hard conversations.
Explore the programme Request a proposalRead the full brief ↗We match the trainer to your industry, so the examples land with your team.
FOR HR & LEARNING AND DEVELOPMENT
New supervisors,
same old escalations?
Leadership & Supervisory Skills 2-day programme · 12 to 20 per cohort · EN / BM
Give recently promoted supervisors a clear structure for instructions, feedback, delegation and difficult conversations, built around your real workplace.
Explore the programme Request a proposalRead the full brief ↗We match the trainer to your industry, so the examples land with your team.
WHY THIS PROGRAMME
Promoted for the work.
Not for leading people.
That gap is where teams stall: unclear instructions, avoided feedback and quiet resentment that drains a shift. This programme closes it with real scenarios from Malaysian manufacturing, logistics and F&B floors, not borrowed case studies.
A BETTER QUESTION CHANGES THE SHIFT
Sound familiar?
Choose a situation.
Explore a better question to ask.
ON THE FLOOR
THE SITUATION
“It’s faster if I just do it myself.”
A BETTER QUESTION
Which part of this could someone on the team learn to own this month?
Delegate instead of firefighting
Handing off well frees the supervisor to lead.
WHAT YOUR TEAM WILL PRACTISE
What’s covered
New and recently promoted supervisors, team leads and line managers, shift and floor supervisors, and mid-level managers refreshing the fundamentals.
- 01
Giving clear instructions and direct, usable feedback.
- 02
Delegating and prioritising instead of firefighting.
- 03
Holding a difficult performance conversation calmly.
- 04
Coaching a struggling team member back on track, and building accountability without killing morale.
Curriculum 6 modules
01From doer to leader
- The mindset shift most new supervisors never make
- What your team actually needs from you
- Authority vs. respect, and how to earn the second
02Communication that lands
- Giving instructions people don’t misread
- Feedback that changes behaviour, not moods
- Listening under pressure and on a noisy floor
03Delegation & prioritisation
- What to hand off and what to keep
- Prioritising when everything feels urgent
- Following up without micromanaging
04Difficult conversations & performance
- A simple structure for the conversation you’re avoiding
- Addressing underperformance early and fairly
- Staying calm when it gets emotional
05Motivation, coaching & accountability
- What actually motivates a frontline team
- Coaching questions that build capability
- Setting standards the team owns
06Applying it Monday morning
- Each participant leaves with a personal action plan
- Manager debrief so the workplace supports the change
- Post-programme follow-up to lock in the habits
Modules and durations are tailored to your industry during scoping. This is the standard 2-day structure.
YOUR TEAM’S REAL CHALLENGES
Bring your floor’s real problems
into the room.
HRD Corp claimability is confirmed for your company during scoping, and we manage the claim with you. Final dates, fees and trainer are confirmed before registration.
COMMON QUESTIONS
Before you ask.
Can HRD Corp fund this programme?
It is structured to qualify under HRD Corp SBL-Khas, and we manage the registration, submission and claim with you. Eligibility for your company is confirmed during scoping, with HRD Corp claimability confirmed in your proposal.
How long is it and how many people?
The standard format is 2 days for cohorts of 12 to 20. We also run a shorter 1-day refresh and smaller coaching groups of 6 to 10 for senior leads.
Do you run it in-house or at a venue?
Both. In-house at your premises lets us tailor examples to your operation. We also arrange training rooms or hotel spaces if you prefer an off-site setting.
Can you customise it to our industry?
Yes. During scoping we adapt the scenarios, language and module weighting to your sector, whether that is a production line, a warehouse or a service team.