HRD Corp registered training provider · Kuala Lumpur
Emotional Intelligence (EQ) for Personal/Leader Effectiveness
Practical training for your team, delivered in-house or as a public class. Managers, executives, supervisors, engineers, line leaders, technicians and all staff.
Who it's for
Managers, executives, supervisors, engineers, line leaders, technicians and all staff.
- Duration
- 2 days
- Delivery
- In-house · Public
- Pricing
- Enquire for pricing
- HRD Corp
- HRD Corp claimability confirmed in your proposal
Learning objectives
- Improve self-effectiveness and emotional intelligence
- Build empathy: understand how others feel and respond well to their reactions
- Use EQ and idea-generation tools to find solutions
- Develop emotional competencies such as intentionality, resilience and creativity
- Communicate better with superiors, colleagues and subordinates
- Manage time and stress and prioritise work
- Unleash your potential for positive change in tough times
- Help the company improve individual and organisational performance
Course modules
01What Is Emotional Intelligence?
- What EQ (emotional intelligence quotient) is
- Intrapersonal and interpersonal conflict
- EQ in the workplace
- Your EQ style
- EQ for innovative teamwork
- Removing blocks to innovative teamwork through EQ
- Developing self-awareness for teamwork
02Dimensions of EQ and Building Personal Competencies
- EQ test
- Understanding EQ personal competencies
- Technical, intellectual and emotional skills
- The four quadrants of EQ
- Self-awareness and self-management
- Social management and relationship management
- Learning EQ in a way that changes how you think and act
03Managing Your Circle of Influence, Perception and Behaviour
- Managing your internal states, impulses and resources
- What you think is what you get
- Who you are is who you attract
- The law of suggestion and attraction
- Proof that the law of attraction works
- Spiritual and traditional scientific explanations
- EQ fundamentals for handling problems
04Handling the Four Personality Types for Personal Effectiveness
- Identifying hidden self-image and strengths
- Building self-awareness and reprogramming your mind for success
- Building the '5S-1M HUMAN' structure to cope in the organisation
- One mission, one strategy, one system, one structure
- The most effective inter- and intra-personal styles
- Managing differences
- Coping with emotions by personality type
05Dealing with Negative Emotions and Stress at Work
- Emotions are a valuable resource
- Recognising and assessing your emotions
- Five common negative emotions at work
- Strategies to overcome negative emotions and situations
- Avoiding anger and stress, and thinking positively
06EQ for Personal Management
- Important vs urgent
- Placing activities in the time management matrix
- The 80/20 Pareto rule
- Breaking old ways of thinking and doing
- Thinking out of the box
- Self-motivation
07Verbal and Non-Verbal Communication
- Parts of vocal expression
- Active listening skills
- Reading body language and non-verbal cues
- Self-disclosure: the Johari Window
- Two-way communication
08People Skills in Different Situations
- Culture, structure and policies
- Building empathy
- Working with Gen X and Gen Y
- Working with men and women
- Handling people during a crisis
- Act F.A.S.T.: check your 'compass' and 'clock'
09Leading with Emotional Intelligence
- Three main leader balance skills
- Using EQ to influence team members
- Flexing your leadership style to suit people and situations
- Influencing and motivating with EQ
- Leading in a crisis: ten mistakes leaders make
10Defeat the F.E.A.R. of Leading Others
- Are you afraid to lead?
- Why the fear is there
- Leadership myths that create fear
- Leading change and overcoming your fear
Outline on request
Learning approach
- Interactive lecture (50%)
- Activities, role play, group discussion and video (50%)
RiseUp Solutions
What does your team need to do better?
Tell us your team size and the challenges at work. We’ll help you choose a programme and prepare a proposal.