HRD Corp registered training provider · Kuala Lumpur
Reaching Out and Inspiring Success in Your Organization
Practical training for your team, delivered in-house or as a public class. Assistant managers, executives, supervisors, administrators, officers and clerical staff who want stronger self-motivation, a better attitude and better people skills.
Who it's for
Assistant managers, executives, supervisors, administrators, officers and clerical staff who want stronger self-motivation, a better attitude and better people skills.
- Duration
- Duration on request
- Delivery
- In-house · Public
- Pricing
- Enquire for pricing
- HRD Corp
- HRD Corp claimability confirmed in your proposal
Learning objectives
- Identify your potential and be more proactive at work
- Use effective ways to motivate yourself
- See the link between attitude and career success
- Build commitment and loyalty to your employer
- Understand and apply key organisational and interpersonal skills
- Communicate better with superiors, colleagues, subordinates and customers
- Help the company improve individual and organisational performance
Course modules
01Start with a Positive Note and Look at the Positive Side
- Dismissing 'inherited bad values'
- Empowering yourself to reach your goals
- Focusing on winning traits
- Not letting weaknesses hold you back
- Replacing negative thoughts with positive ones
- Changing perception to change yourself and the situation
02Goal Setting
- What personal goals are
- Achieving personal and career goals
- Managing your goals
- What happens to a person without goals
- Methods for analysing personal goals
03Self-Motivation and Adapting to Change
- The best self-motivation techniques
- The magic word ATTITUDE: the pencil story
- Identifying the four change-adaptability styles
- Combining the four styles for personal effectiveness
- Building the '5S-1M HUMAN' structure to cope with change
04The Right Attitude Towards the Organisation for a Better Future
- Positive thinking about the organisation and your future
- Understanding responsibility and accountability
- Building self-awareness and reprogramming your mind for success
- Dismissing inherited 'bad values'
- What the organisation expects of you (and vice versa)
05Building Outstanding Work Habits and Career Development
- How to improve your attitude at work
- Keeping a positive attitude
- Knowing why you work
- 'Good vs excellent' traits in workers
- Steps to becoming a new person
06Effective Communication in Your Organisation
- EQ: a new key to success
- Habits of highly effective people
- Self-disclosure: the Johari Window
- Two-way communication
- Overcoming assumptions
07Verbal and Non-Verbal Communication
- Parts of vocal expression
- Active listening skills
- Reading body language and non-verbal cues
- The power of questions
- Dos and don'ts of quality service excellence
08People Skills in Different Situations
- Culture, structure and policies
- Building empathy
- Working with Gen X and Gen Y
- Working with men and women
- Handling people during a crisis
09Overcome Roadblocks and Make Change Happen Now
- Video: 'Who Moved My Cheese'
- Finding your core values and starting the journey
- Clarifying the change needed
- Focusing on the most important thing to change
- Overcoming procrastination
- Taking the first step with the end result in mind
Outline on request
Learning approach
- Interactive lecture (50%)
- Group discussion, activities, role play, video, etc. (50%)
RiseUp Solutions
What does your team need to do better?
Tell us your team size and the challenges at work. We’ll help you choose a programme and prepare a proposal.