HRD Corp registered training provider · Kuala Lumpur
Supervisory Leadership Competency and Leading Change at Workplace
Practical training for your team, delivered in-house or as a public class. Assistant managers, supervisors, assistant supervisors, line leaders, engineers, executives and senior technicians: people who lead a team now or may be promoted to supervise soon.
Who it's for
Assistant managers, supervisors, assistant supervisors, line leaders, engineers, executives and senior technicians: people who lead a team now or may be promoted to supervise soon.
- Duration
- 2 days
- Delivery
- In-house · Public
- Pricing
- Enquire for pricing
- HRD Corp
- HRD Corp claimability confirmed in your proposal
Learning objectives
- See why change matters for continuous improvement
- Take action and apply change to yourself and your team
- Understand your roles and responsibilities as a leader or manager
- Refresh and build leadership and management knowledge and skills
- Know the steps to excellent leadership
- Avoid common pitfalls when managing
- Use leadership skills to build successful teams
- Manage team members' behaviour and motivate them
- Use good interpersonal skills when managing and working with others
- Apply the critical skills of managing people
- Deliver excellent results for the organisation
Course modules
01Understanding Yourself: Am I Effective in My Role?
- Personality test (Who am I?)
- Knowing your strengths and areas to improve
- What a supervisor's job is
- Roles and responsibilities of a supervisor
- Individual contributor vs team lead: what's the difference?
- Do I have the right attributes to supervise?
- Identifying the skills gap
02Defeat F.E.A.R. and Adapt to Lead Change
- Are you afraid to lead?
- Why we need to change
- Understanding and overcoming fear of change
- Building self-awareness and reprogramming your mind for success
- Commitment, discipline and ownership
- Unleashing your potential for positive change in tough times
03Leadership Styles and Situational Leadership
- What leadership is
- Knowing your own leadership style
- Task and people focus in each style (authoritarian, team leader, country club, impoverished, bureaucratic)
- Applying situational leadership
- Linking situational leadership to company culture (Theory X and Y)
- Flexing your style to suit people and situations
- Leading in a crisis and balancing supervisory competencies
- Technical, administrative and human-relations skills
04The Power of EQ and Managing Difficult Team Members
- Tapping the human mind
- EQ: a new key to success
- Influencing vs directing
- Boss vs leader
- The four adaptability styles in influencing and developing people
- Handling team members with different personalities
- The 'Burger & Bridge' technique for changing behaviour
- Handling Gen X and Y
05The Secrets of Excellent Leaders and Motivating Your Team
- Understanding what your team members expect
- Peers' viewpoints
- Exceeding your boss's expectations
- Why leaders fail
- Eleven principles of human relationships
- Building group consensus
- Team cooperation and the power of motivating others
- Ways to motivate your team for results
06Communicating with Your Team and Others
- Horizontal, vertical and cross communication
- Verbal, para-verbal and body-language cues
- Empathetic listening and speaking skills
- Two-way communication
- Handling Gen X and Gen Y, new and senior workers
07Focusing on Top Priorities and Essential Problem Solving
- Principles of SMART goal setting
- The time management matrix: focus on priorities, not activities
- The 80/20 rule
- The SCAMPER technique for problem solving
08The Art of Empowerment
- Advantages of delegating work
- Twelve steps to delegating
- Deciding who and what to delegate
- Developing and putting empowerment into practice
Outline on request
Learning approach
- Highly interactive lectures (50%)
- Group discussion, role play, management activities, self-assessments and video (50%)
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What does your team need to do better?
Tell us your team size and the challenges at work. We’ll help you choose a programme and prepare a proposal.